Refund and Returns Policy

Return Policy

• Items must be in new condition.
• Items must be returned with all original packaging and accessories.
• Jewellery must be unworn.
• Items must be received within 30 days of delivery date.
• No returns accepted on gold, custom made or special-order items, closeout or sale items, and open or used tattoo/piercing aftercare products.
• Store Credit will be provided for any product that may be damaged or lost in transit. A replacement may or may not be provided, depending on the item being returned.
• Orders must be checked upon delivery and reported to shipping partner if there is visible damage to packaging.

How do I return an item?

Email us at info@crystalocorp.com with the following information: 

• Order Number
• Item to return
• Item condition
• Reason for return

Resolution

•  
  We process store credits for the cost of the item on all returns or a replacement item may be provided depending on the item being returned. Each case will be evaluated individually. 
• Once you have emailed info@crystalocorp.com and all return requirements are met; you will receive a return authorization.   
• Please include the Return Authorization in your return package. Pack your item securely, use a sturdy box and include padding such as packing bubbles or in a self-adhesive padded envelope. Send back in secure packaging to the address provided on the return authorization within thirty (30) days of original purchase. 
• If the returned item is missing any parts or is damaged during return shipping because it was not packaged correctly, the buyer assumes responsibility.